At Evelyn Escapes, we strive to ensure you are satisfied with every purchase. Please read our Returns & Refund Policy carefully before placing an order.
1. Returns Eligibility
Returns are accepted only for products that are defective, damaged during delivery, or incorrect.
Items must be returned in their original packaging, including all accessories, tags, and manuals.
Products used, worn, or altered are not eligible for return.
2. Return Process
To initiate a return, contact us immediately at [email protected] with your order details and reason for return.
Our team will provide instructions for returning the product.
Returns must be shipped back within 7 days of delivery.
3. Refunds
Refunds are processed after inspection of the returned product.
If the product is confirmed defective or damaged, a full refund will be issued.
Refund processing may take 5–10 business days from the date of product receipt.
4. Non-Returnable Items
Products not purchased directly from Evelyn Escapes.
Items that have been used, altered, or damaged by the customer.
Items with missing packaging, accessories, or tags.
5. Exchanges
Exchanges are handled as returns of the original product and placement of a new order.
Contact [email protected] to request an exchange.
6. Shipping Costs for Returns
Return shipping costs for defective or damaged products are covered by Evelyn Escapes.
Shipping costs for returns due to other reasons are the responsibility of the customer.
7. Contact Us
If you have questions or need assistance with returns, please contact us:
Email: [email protected]